Request service
Request urgent infrastructure support
Use this form when equipment at a site needs physical attention soon. Give us the details a field resource would need to act.
Your details
Fields marked * are required.
Request levels
Which level is yours?
Pick Critical or Urgent here. Planned work goes through the quote form.
Scroll the table sideways for more.
| Level | When it applies | Response | Start here |
|---|---|---|---|
| Critical | Service is down or at serious risk now, and someone has to be on site as soon as possible. | Confirmed for each request | Urgent support |
| Urgent | Service is degraded or a hard deadline is close, and the work needs to happen within days. | Confirmed for each request | Urgent support |
| Scheduled | Planned work with a date: installs, refreshes, audits, moves and migrations that can be scoped in advance. | Confirmed for each request | Request a quote |
Questions
Questions about this request path
What counts as urgent on-site support?
A site needs physical attention soon, such as a failed component, a connectivity fault with a physical cause or a time-critical install. The urgent form collects the site, affected equipment and needed action in one place.
Do you guarantee a response time for urgent Remote Hands requests?
No response time is guaranteed by submitting the form, and availability is confirmed for each request. If the situation is critical, also use any emergency channel your organization already has.
What should I include in an urgent request?
The exact site, suite and rack location, what you already know about the fault, the physical action you need, any access limits or escort needs, and who can authorize entry.
Can you support urgent Remote Hands in New York or New Jersey?
The New York and New Jersey region is where urgent Remote Hands and Smart Hands work is most readily supported, subject to scope, facility access and resource availability.