Partner program
White-label Remote Hands for MSPs and VARs
Your customer. Your relationship. Our execution. Extend your field coverage in New York and New Jersey without hiring, and receive a uniform record of every job.
Who it is for
Who is white-label Remote Hands built for?
- MSPs that need hands on site at customer locations or colocation facilities
- VARs and resellers who sell hardware and need installation, refresh or break-fix support
- Systems integrators running multi-site rollouts that include New York or New Jersey
- Technology providers that need a field resource they can direct remotely
Getting started
How does a partnership get started?
A pilot job comes before any wider commitment, so both teams see how it works.
Step 1: Introduce your needs
Tell us the kinds of work, sites and volumes you expect.
Step 2: Agree the rules of engagement
Branding, communication channels, documentation and escalation.
Step 3: Run a pilot job
Start with one defined job so both teams see how it runs.
Step 4: Repeat through one intake
Send requests the same way each time and receive a uniform record.
What we need from you
What do we need from a partner?
- Your intake method: email, ticket queue or a shared portal
- Your documentation template, or use ours
- How you want to be named on site and in reports
- Escalation contacts on your side for each customer
- Any access, security or onboarding rules the customer requires
Questions
Partner delivery: common questions
What does white-label Remote Hands mean?
Data Convergence performs approved field activities inside the partner’s own operating model. The partner keeps the customer relationship and decides how the engagement is presented. This is approved partner delivery, not impersonation.
Who keeps control of the customer?
The partner. Data Convergence works to the partner’s procedures, communication channels and documentation requirements.
What do partners receive after a job?
A completion record with photographs, equipment information, work performed, testing and verification, exceptions and open items, in your template or ours.
Where does partner delivery work best?
The New York and New Jersey region is where it is most readily supported. Other locations are evaluated against scope, schedule and resource availability.
See how requests are classified on the response times and pricing page, or review a sample completion report.
Featured project
Enterprise Healthcare Network Modernization Across 60+ IDF Closets
Major New Jersey hospital. Ongoing.
Get started
Have an infrastructure requirement? Choose the path that fits.
Different needs need different starting points. Pick the one closest to yours and we will take it from there.
Request service or a quote
A service requirement or planned project that needs scope and a statement of work.
StartUrgent support
A site needs physical attention soon. Share what is known and what needs doing.
StartTalk to an expert
Discuss an approach, feasibility or options before you commit to scope.
StartBook an assessment
Review readiness, documentation and risk ahead of a deployment or migration.
StartPartner inquiry
MSPs, VARs, integrators and technology providers exploring white-label delivery.
Start
Not sure where to start? Learn about Data Convergence or contact the team.