Your customer. Your relationship. Our execution.
White-label remote hands and field delivery for MSPs, VARs and integrators
Partner and white-label infrastructure delivery lets MSPs, VARs, systems integrators and technology providers extend their field coverage. Data Convergence carries out approved on-site work within the partner’s procedures, communication channels, documentation requirements and brand expectations, while the partner keeps the customer relationship.
The model
Who owns what
The partner keeps the customer relationship and sets the procedures. Data Convergence performs the approved field work and reports back in the partner’s format.
Who it is for
Who needs Partner and White-Label Infrastructure Delivery?
- Managed service providers with customers in locations they do not cover
- Value-added resellers who need deployment capability behind an equipment sale
- Systems integrators delivering multi-site projects
- Technology providers who need consistent installation and support in the field
What it includes
What does Partner and White-Label Infrastructure Delivery include?
The activities below can be part of an engagement. The agreed scope for each request defines exactly what is included.
How delivery is structured
- Approved field execution under partner procedures
- Respect for customer ownership
- Partner-controlled communication model
- Partner-controlled documentation requirements
- Coverage extension without claiming a physical office in every market
- Consistent execution across multiple locations where feasible
Typical partner work
- Remote Hands and Smart Hands for the partner’s customers
- Hardware deployment, refresh and replacement
- Network and data center deployment projects
- Cable remediation and infrastructure cleanup
- Readiness reviews ahead of the partner’s own teams
Control and responsibility
What stays under your control?
Partner delivery is approved partner work, not impersonation. The partner decides how the engagement is presented.
- The customer relationship, communication and commercial terms
- Procedures, ticketing, escalation and reporting formats
- Technical direction, configuration and validation
- Whether and how Data Convergence is identified to the customer
What to prepare
What should you prepare?
- Customer ownership model: how the partner wants to be positioned with its customer
- Procedures, communication channels and escalation paths to follow
- Documentation and reporting templates the work must be recorded in
- Geographic requirements and expected volume or cadence of work
- Project-specific scope, schedule, location and technical requirements
How it works
How does it work?
Step 1: Align on the model
Agree customer ownership, communication, branding and reporting expectations.
Step 2: Assess feasibility
Review scope, schedule, location, resources and technical requirements for each engagement.
Step 3: Onboard to your procedures
Adopt the partner’s procedures, ticketing and documentation requirements.
Step 4: Execute in the field
Carry out approved work and communicate through the partner’s channels.
Step 5: Report in your format
Deliver documentation in the partner’s required format for the partner to pass on.
What gets documented
What gets documented and verified?
- Completion reports in the partner’s format where required
- Photographs, asset records and exceptions
- Status updates through the partner’s agreed channel
Where is it available?
Partner delivery extends coverage, but does not imply an office in every market. Feasibility depends on location, scope, schedule, technical requirements, resource availability and agreed commercial terms.
Free tool
Project Completion Report Builder
Build a clean, branded completion report for field work: engagement details, work performed, photographs, validation results and sign-off. Export as PDF.
Questions
Partner and White-Label Infrastructure Delivery: frequently asked questions
What is white-label remote hands?
Approved field execution delivered under the partner’s procedures and customer model. The partner keeps the customer relationship and communication; Data Convergence performs the on-site work.
Can an MSP use Data Convergence for customers in other cities?
Possibly. Feasibility depends on location, scope, schedule, technical requirements and resources, and no office is implied in any market.
Will you contact our customer directly?
Only if the partner wants that. Communication follows the model the partner defines.
Do you have a local presence everywhere?
No office is implied in any market. Coverage outside the core region is evaluated per project and may rely on qualified delivery relationships.
Can you use our reporting templates?
Documentation requirements are agreed up front so that completion records match what the partner needs to hand to the customer.
Is this suitable for one-off projects as well as ongoing work?
Both can be discussed. Tell us the expected project types and cadence in the partner inquiry.
Want the program details, including how a partnership starts and what we need from you?
See the partner programFeatured project
Enterprise Healthcare Network Modernization Across 60+ IDF Closets
Major New Jersey hospital. Ongoing.
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Get started
Ready to talk about partner and white-label infrastructure delivery?
Different needs need different starting points. Pick the one closest to yours and we will take it from there.
Request service or a quote
A service requirement or planned project that needs scope and a statement of work.
StartUrgent support
A site needs physical attention soon. Share what is known and what needs doing.
StartTalk to an expert
Discuss an approach, feasibility or options before you commit to scope.
StartBook an assessment
Review readiness, documentation and risk ahead of a deployment or migration.
StartPartner inquiry
MSPs, VARs, integrators and technology providers exploring white-label delivery.
Start
Not sure where to start? Learn about Data Convergence or contact the team.