Remote Hands and Smart Hands services for New York City and New Jersey data centers

Remote Hands is on-site, hands-and-eyes support: someone at the facility looks at equipment, confirms what is connected and performs simple physical actions your remote engineer authorizes, so you do not have to travel.

Cost depends on the tasks, the location, how soon the work is needed, the access window and whether parts or travel are involved. How pricing works is explained on the response times and pricing page. Send your sites and task list through the quote form to get scope and commercial terms.

The New York and New Jersey region is where Remote Hands and Smart Hands work is most readily supported. Feasibility for a specific facility depends on scope, schedule and resource availability.

Remote Hands is hands-and-eyes support such as inspection, identification and simple authorized actions. Smart Hands covers technical work such as installing or replacing network hardware, patching and physical-layer troubleshooting. Many requests combine both.

Yes. Work is designed around a live channel between the field resource and your engineer, so each step can be confirmed before it is performed.

Configuration and logical network decisions stay with your engineering team unless the agreed scope explicitly says otherwise. Approved software upgrade assistance is performed under your engineer’s direction.

A completion record that can include before and after photographs, serial numbers, work performed, exceptions and open items, based on what you asked to have captured.