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Data Convergence

Trust and control

Security and vetting for on-site infrastructure work

Letting someone into a data center or network closet is a trust decision. This page shows how the work is controlled, what is documented, and what to ask any provider before you say yes.

Send us your requirementsSee a sample report

How the work is controlled

How is on-site work controlled?

  • Your engineers stay in charge

    Customer and partner engineers own the technical objective, configuration and validation. We perform the approved physical work and stop where the plan says to stop.

  • Access rules come first

    Site, escort, permit and change-window requirements are agreed before anyone is booked, and followed on the day.

  • Scope is written down

    The tasks, locations and evidence you want back are agreed in advance, so there are no surprises on site.

  • Work is verified and recorded

    Results are checked against the plan with your or your partner’s engineers, and photographs, asset records and open items are captured.

Evidence

What is documented on every job?

  • Before and after photographs
  • Equipment and asset information, including serial numbers where applicable
  • The work performed, in order
  • Testing and verification results
  • Exceptions and open items
  • Completion status and sign-off

Vendor due diligence

What should you ask any on-site provider?

Use them with us or with anyone else. A good provider answers each one plainly.

  1. 01Who will actually be on site: employees, contractors or partner technicians?
  2. 02Are background checks done, and when?
  3. 03Can they sign your NDA and follow your site rules and escort requirements?
  4. 04Can they provide a certificate of insurance that meets your minimums?
  5. 05Which certifications do the people doing the work hold, and which does the company hold?
  6. 06How is the work documented, and what do you receive at the end?
  7. 07What happens when something is found that is outside the approved scope?
  8. 08Who is your single point of contact before, during and after the visit?

Questions

Security and vetting: common questions

What should I ask an on-site Remote Hands provider before I hire them?

Ask who will be on site and how they are vetted, whether they can sign your NDA and meet your insurance minimums, which certifications are held, how the work is documented, what happens outside the approved scope, and who your point of contact is. The checklist on this page lists these questions.

Who controls the technical work during a Remote Hands visit?

Your engineers do. Data Convergence performs approved physical tasks to your instructions and does not take responsibility for logical architecture or configuration unless the agreed scope says so.

What documentation do I get after a visit?

A completion record covering photographs, equipment information, work performed, testing and verification, exceptions and open items, and completion status. A sample report is available on the site.

Can I send my own site access and security requirements?

Yes. Include them in your request so that access, escort, permit and change-window requirements are agreed before the work is booked.

Get started

Have an infrastructure requirement? Choose the path that fits.

Different needs need different starting points. Pick the one closest to yours and we will take it from there.

Not sure where to start? Learn about Data Convergence or contact the team.